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‎05-09-2019 21:31

‎05-09-2019 21:31

I recently just got my inspire hr and I've noticed that my heart rate on my watch will reach the 170's in my device but when I go to the app it only reaches the 150's. I mainly got this watch for heart rate tracking and this has been really frustrating. I called IT and they had me restart the app but I didn't see any change in the results does anyone else know how to fix this?

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‎05-10-2019 12:02

‎05-10-2019 12:02

Hi @Malloryp welcome to the Fitbit Forums.

 

Thank for reaching out to request more help about your Fitbit Inspire HR not showing same information that your Fitbit app. I really appreciate the time you took to contact support and restarting your device. In this case, I suggest to keep communication open with our team. They will be glad to keep assisting you. Reply to them with all the details that you've mentioned in your post.

 

I'll be around in case that you have any other question.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

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2 REPLIES 2

‎05-10-2019 12:02

‎05-10-2019 12:02

Hi @Malloryp welcome to the Fitbit Forums.

 

Thank for reaching out to request more help about your Fitbit Inspire HR not showing same information that your Fitbit app. I really appreciate the time you took to contact support and restarting your device. In this case, I suggest to keep communication open with our team. They will be glad to keep assisting you. Reply to them with all the details that you've mentioned in your post.

 

I'll be around in case that you have any other question.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎12-28-2019 15:57

In response to YojanaFitbit

‎12-28-2019 15:57

I have restarted my watch and iPhone. Check on Bluetooth connection ( ok) and my heart rate on app does not match my watch? Why? My app only shows my RESTING HEART RATE.

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