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OnePlus 5 not pairing with Inspire HR

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‎07-22-2020 02:39 - last edited on ‎07-23-2020 08:21 by Fitbit Moderator

‎07-22-2020 02:39 - last edited on ‎07-23-2020 08:21 by Fitbit Moderator

Hello , 

 

my phone one plus 5 can not pair with fitbit inspire 

 

any help please ?🙏

 

 

Moderator Edit: Clarified subject

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‎07-23-2020 08:46 - last edited on ‎03-12-2025 08:51 by Fitbit Moderator

‎07-23-2020 08:46 - last edited on ‎03-12-2025 08:51 by Fitbit Moderator

@AnnaSc It's great to see you in the Community! 

Let me help you with your Inspire HR not syncing with your One Plus 5. You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-29-2020 15:59

In response to AlvaroFitbit

‎07-29-2020 15:59

Alvaro,

 

its ok , thank you for your help

 

 

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