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Random text on Inspire HR screen

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‎08-13-2022 01:47

‎08-13-2022 01:47

I’m getting additional text on my Fitbit screen, instructing me to go to the app to fix the clock.  As far as I can see there is nothing wrong with the app 😞

 

I also have an issue trying to change the strap, the small metal lever isn’t there so I can’t remove the wristband on one side.  Tried a pin / needle unsuccessfully.

Any help would be appreciated, thanks

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‎08-16-2022 16:26

‎08-16-2022 16:26

Hello @Jen28H 

 

It sounds like your Inspire HR is stuck on an error giving you this odd message. Try restarting your Inspire 2 and that should fix the issue.

 

Heres how: Just place your Inspire HR into its charger then press and hold down the button on your Fitbit until you see a small smiley face then release the button. You should feel the Fitbit vibrate letting you know the restart is complete. 

‘About your wrist band…

 

🤔 I wonder if your small metal lever got hidden under the band. This is something I’ve never dealt with so I decided to dig around a bit to see what I could find. I did find this thread with individuals experiencing the same issue and some are saying success using different tactics. Maybe you might find one that will work for you here: https://community.fitbit.com/t5/Other-Versa-Smartwatches/Pin-inside-Fitbit-Versa-band-broke-off/td-p...

 

😃 I hope this provides you with the answer you were seeking and helps fix the issues you are experiencing. Please let me know 

 

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