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Recorder issues

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for a walk the other day and it recorded as an auto recognition but it doesn't record each individual walk as the kilometres for that walk. You have to subtract from the total of the kilometres recorded for that day. When I used to be able to record it from track live it also showed the route I had walked which I found useful for reference purposes. 

Also I've just recorded my swim from my Fitbit device. I've swam the distance I normally do which is approximately 560 metres and it's recorded as 1425 metres. I've tried editing it and it keeps going back to the 1425 metres.

 Please can you offer a solution. I've rang three times re this problem over the last few weeks and have spent a long time on the phone hoping to resolve it with no effect

They sent me an email re the response and said I can reply to that email but when I had done that it came back as no longer in use . I'm getting tired of trying to contact them

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