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Inspire 2 not syncing

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‎10-01-2024 09:48

‎10-01-2024 09:48

App has been getting worse over the last year, multiple days will show the same steps taken and same calorie burn. Deleted app, reinstalled, rebooted watch, won’t even connect to app now. Trouble shooting for over an hour, but it’s pretty obvious at this point everything about Fitbit is busted. Super stressed about this, I pay annually for premium and clearly behind the scenes the money doesn’t go into ensuring we have a consistently reliable. 2024 and this app feels like it’s 2001. 

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‎10-02-2024 03:57

‎10-02-2024 03:57

Hi, @RobIsJacked welcome to the community, you may find this article helpful Why won't my Fitbit device sync? - Fitbit Help Center 

I hope this helps, please post here again & let us know how you get on.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎10-03-2024 08:36 - edited ‎10-03-2024 08:37

In response to Gr4ndp4

‎10-03-2024 08:36 - edited ‎10-03-2024 08:37

Hi @RobIsJacked. Welcome to the community forums.

Thank you for providing the details regarding the difficulties experienced with your Inspire 2 and for the attempts to fix it on your own.

I'm not sure if you managed to connect the device to the app. 

If not, please follow the steps listed here:

  • Unpair your Inspire 2 from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Inspire 2.
  • If there is no connection, restart your Inspire 2.
  • Once your Inspire 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

Thanks for helping @Gr4ndp4.

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‎10-08-2024 13:16

‎10-08-2024 13:16

I'm having the same issue as of 4 days ago, on a device I've had for ONE YEAR.

Reinstalled everything last night, and it synced before bed.

Just went into the app...no data.  will not sync. 

Chatted with support:  Can't do anything for me but offer me a discount on a new device, which I can't afford.  When I asked about a refund on my premium membership (which renewed for the year ONE month ago), they were very quick to say they'd investigate and disconnected the chat.   I am EXCEPTIONALLY unhappy with this and will be reaching out to support every day.  If I can't use the device, why not give me my $80 back?  Hell, give me $70 back.  

Definitely not going to be purchasing a new device though, not with service and issues like this

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