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Replacement process for Inspire HR from India

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‎11-18-2019 20:16

‎11-18-2019 20:16

my fitbit inspire HR stopped working within 10 days of purchase from an E-commerce site, fitbit has graciously offered to replace it. I'm from India and i have a few queries. I'm confused as to whether i have to return the pebble or take it to the nearest recycling centre as the email states after reading a lot of comments on threads in the community forum where many have stated that they've returned the pebble themselves? Also the email from the company states that i have to have my KYC form filled, can someone give me more information about that? Lastly, how long does the relacement take to arrive? Thank you.

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‎11-19-2019 06:00 - last edited on ‎05-16-2025 10:16 by Fitbit Moderator

‎11-19-2019 06:00 - last edited on ‎05-16-2025 10:16 by Fitbit Moderator

@renudr Welcome! It's nice to have you on board!

Thank you for your inquiry. These questions have to be addressed to our Support team as they are the ones that know the processes. Since you already have a ticket just reply to them with these questions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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