Replacement process

[anyonethere]

Hi spoken to fitbit on 09/09/19 and they agreed to replace my FitBit Aspire HR, so far so good got a return email with a link to click on and get my replacement FitBit.

I have since have no feedback apart from one automatic email saying they would be in touch, have send two emails but no response.

Has anyone used this process and can give me an idea how long it takes for a replacement to happen.

Moderator edit: Subject for clarity

[YojanaFitbit · Accepted solution]

Nice to see that you're digging into the Forums @anyonethere, let me give you a warm welcome to our Community.

Thanks a million for sharing your feedback about what happened in this case. We strive for excellent customer service and customer satisfaction remains our number one goal. Your comments are greatly appreciated. I've checked with our support team and apparently they've already sent you reply to your last email.

In these cases it's best if you wait until you get the next email, since the system automatically organized emails according to the last date they were sent.

Please let me know if you need anything else. 

[anyonethere]

update from Fitbit watch is on its way thank you