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Run stats wrong and tap function broken

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Really frustrated! This has has happened a few times now. I've tracked a GPS run which initially logs just fine, but then when I check back in a few hours it's completely wrong!

 

I've attached images for reference. I logged a 4 mile run this morning and then later I've discovered the distance and pace is completely wrong, even the map is inaccurate when I click into it.

 

Went from 4 miles to 0.1! I've also been having to log every run from my phone and run with it on me. The exercise function on the wristband is completely unresponsive (allow relax and alarms etc are fine).

 

Can anyone advise!? What's the point of having a tracker that doesn't keep distance and pace? 😭

 

I've also noticed this has affected previous runs too. Like from months ago when there was no issue I was aware of 

 

 

 

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