Samsung S9 and FitBit App June 15th, 2021

[jsango]

On 6/15/21 my Samsung S9 updated with System Update 32 (G965USQU9FWE1) and shortly after that my FitBit Application stopped updating (June 15, 10:47 am).  This is on Verizon and I waited until the FitBit 'problem' was fixed and still have an issue.  I walked through everything with tech support (bluetooth, turn off/on, etc.) to know avail - any ideas?  This seems to be an issue some where's between Verizon/Samsung/FitBit.  Thank you.

[Odyssey13]

Hi @jsango  when you say the app isn't updating, could you explain it a bit more? When I read that, I thought you were saying the app itself isn't the latest one available for your phone's system. Did you mean you can't sync the data from your device? Customer support is the one who would have all the tricks to get it working again. I know with my phone (Android 9, Samsung Galaxy S8) that often I get the phone update and it makes it hard to start a challenge, but I'm still able to sync the data. Do you have another way to sync?

[jsango]

I can't sync the data to my device.  I have worked with tech support to no avail.  I forgot to mention it's Android and I tried all the ways available to try and sync but no luck.

[Odyssey13]

Not sure what to tell you, as support couldn't help and they are more current on things.

[jsango]

I got it working - reconnected it and it worked!

[Odyssey13]

Love your good news! Glad you kept at it @jsango !