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Screen just displays www.fitbit.com/setup

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‎10-04-2019 16:44

‎10-04-2019 16:44

I was given this second hand and I am trying to restore this to factory setting and set it up as a new device on my fitbit app. I've tried setting up as a new device and I've tried doing a soft reboot but I can't get past the set up screen. It will not show up when I plug it into my computer and open on the app nor try to add as a new device on my fitbit app on my phone. Screen just keeps showing www.fitbit.com/setup

How can I get past this setup screen

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‎10-04-2019 21:51

‎10-04-2019 21:51

Hi @sdeniear I will link a couple of articles for you to have a look at which might help. You cant do a factory reset on an Inspire, just the normal restart, which yiu say you have done. There is a possibility the unit is faulty, but go through the articles and try everything. What phone are you setting up with?


HOW DO I SET UP MY TRACKER?
http://help.fitbit.com/articles/en_US/Help_article/1873

WHY CANT I SET UP MY TRACKER
http://help.fitbit.com/articles/en_US/Help_article/1872

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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