Screen keeps turning on

[Phaneron]

My screen will turn on and stay on for roughly 6 seconds, turn off for a split second, and then repeat this process endlessly. I have tried rebooting the device multiple times, to no avail.

How do I fix this, because I find it really annoying, and I'm sure it drains the battery faster than normal?

[Odyssey13]

Hi @Phaneron  what you're seeing is called quick view. You can learn more about the Inspire 2 in this area - click to go there. You'll find the user manual along with other helpful articles.

[Phaneron]

Hello, I clicked on all the links in the page you referenced, and I didn't see anything about Quick View, even when using the word search option.

Can you please just tell me straightforward how to fix this issue?

[Odyssey13]

See Page 21 of the user manual for screen awake. The quick view is just your moving the wrist and the screen comes on to see the time or your stats. It really doesn't use much battery power. You getting notifications? You can always do DND to keep them from waking up your screen.

[Phaneron]

It's not from me turning my wrist towards myself or anything like that. The screen literally stays on for 5 seconds, blinks off for a split second, stays on for another 5 seconds, blinks off for a split second, stays on for another 5 seconds, blinks off for a split second, stays on for another 5 seconds, blinks off for a split second, and this pattern just continues to repeat itself endlessly. I have even had my wrist turned away from me and can confirm via reflection that it still happens in that position. It even happens if I take the device off and connect it to the charger.

I've rebooted the device multiple times, toggled DND on and off, nothing is fixing the issue.

[Odyssey13]

Ahh, ok. You'll want customer support. Chat or phone is always best. Not sure where you are time zone wise, but give it a try.

https://myhelp.fitbit.com/s/support?language=en_US 

[Phaneron]

Thanks for the responses. They were unable to correct the issue through troubleshooting, so they are sending me a new device.

[Odyssey13 · Accepted solution]

Great news @Phaneron  when it arrives, set it up as a replacement device on an existing account, so your history will be there to continue your journey.