Screen too Dark

[Assazzinette]

My Inspire (not HR) is working just fine but the screen has suddenly become too dark to read. I have rebooted it multiple times, changed the clock face about a dozen times and even cleared the user data and reinstalled. I also made sure it was all updated. If I sit in a dark room I can see the screen barely so I know its all there and working, its just too dark. It was fine before I charged it the other day. Its been like this for about a week now.

Any suggestions on how to fix it?

------------------------

UPDATE: screen is completely gone now.

[Knotme]

Mine is doing the same thing.  Any ideas? 

[DavideFitbit]

Hello, welcome to the Fitbit Community forums @Knotme. 

Thank you for sharing that you've been having trouble with your Inspire device as well. 

Before considering other options, could you please confirm if you already tried the restart procedure as described here in this article? 

Please keep me posted. 

[Knotme]

Yes I did that and it is still too dark to see. Thx.


Little kindness and courtesies are so important. In relationships, the little things are the big things. - Stephen Covey

[Assazzinette]

Yes. I have tried that multiple times. Nothing works. Now the screen is
completely black.

[Knotme]

Is it worn out? Seems too expensive to only last a couple of years. I have a Charge 3.


Little kindness and courtesies are so important. In relationships, the little things are the big things. - Stephen Covey

[Assazzinette]

Mine didn't even last that long. Less than a year before having issues. I
have an Inspire which is a pretty basic one. Its water proof but I never
wore it in water. I charged it regularly and rebooted/updated it when
required as well. No reason to justify the screen to stop working.

[DavideFitbit]

Hello @Assazzinette @Knotme, thank you for sharing your feedback and your replies confirming that you already tried all the suggested steps.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know if you have further questions.