Screen wake issues with Inspire HR

[nickhappysad]

This is the second fitbit inspire HR that I have had and both have had screen issues. My device can wake if the button is pressed, by raising hand but not by tapping the screen. It seems that after waking the device by a button press or raising hand the screen tap then seems to work briefly. After a few seconds its back to not being able to wake.

I have tried:

- restarting the device by plugging it into the charge cable and holding the side button for 8 seconds

- I have performed a hard reset by wiping data and setting it up again

- I have tried changing clock face to the simple stats, analog and back again

What else is there? Seeing the number of posts about this on the forums and online leads me to believe these devices and it's software are poorly engineered. I do not want to return this device only to get ANOTHER problematic one.

[cstrick1957]

That fixed the issue.  It's not obvious and the only way to get to this screen is to hold the side buttons in two seconds.  It's not obvious.

[LiliyaFitbit]

Welcome to the Fitbit Community, @cstrick1957.

I am glad to hear that the information in this thread helped you resolve the issue. I understand how you are feeling and appreciate your feedback as it helps us to keep improving. You can find more information about navigating your device in How do I navigate my Fitbit device?

See you around.