Set up problems with Moto 5

[jeanobeano]

I couldn’t set up my new Inspire HR on my moto5 smart phone. I tried to set it up on my sister’s iPhone 8 and it worked. Why won’t it work in my moto5?

Moderator edit: Subject for clarity

[YojanaFitbit]

Welcome to the Community Forums @jeanobeano, nice to see you around!

Thanks for troubleshooting prior to contacting us. You did a great job setting up your Fitbit Inspire HR on your sister's iPhone. I'd like to mention that the model of your phone is not in the list of tested devices. We're currently receiving feedback about different devices that are not in the list and our team is working hard to add more devices to the list. But since this model of phone is not there we can't assure the Fitbit App will be working flawless even if it is able to connect. 

Our best recommendation is trying to sync or set up via computer, laptop, or any other compatible device. You can also try these steps with your phone and give it a try again. Remember to remove your Inspire HR from your the Bluetooth of your sister's phone before tying the suggested troubleshooting steps with your phone.

Let me know if you have more questions about it.