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Setup difficulties with Samsung S7

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‎07-14-2020 09:50 - last edited on ‎07-14-2020 20:22 by Fitbit Moderator

‎07-14-2020 09:50 - last edited on ‎07-14-2020 20:22 by Fitbit Moderator

I can't get my new Inspire HR to sync with my Samsung Galaxy S7 Bluetooth. The Inspire HR displays in my Bluetooth list but will not pair/sync with my phone. I have turned off my phone, restarted my phone, turned off Bluetooth, deleted FITBIT app, then reinstalled the FITBIT app, FITBIT completely charged, but only displays only www.fitbit.com/setup comes across the screen repeatedly after the smiling face appears. Thanks for any help. 

 

Moderator Edit: Clarified subject

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‎07-14-2020 20:22

‎07-14-2020 20:22

Hi @Ctiger26, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and keep me posted.

 

Let me know if further assistance is needed and if you have any additional questions.

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