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Sleep and Steps tiles have disappeared from app

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‎05-21-2021 16:45

‎05-21-2021 16:45

The steps and sleep tiles have suddenly disappeared from my app dashboard. Up until 5/16/21 they had both been there, but now they are gone. I have tried deleted and re-installing the Fitbit app on my iPhone 8, but that isn't working. I can now only see Calories, Days of Exercise, Weight, Water, Food.  Steps and sleep are gone! Help!! 

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‎05-22-2021 16:35 - last edited on ‎07-25-2023 11:19 by Fitbit Moderator

‎05-22-2021 16:35 - last edited on ‎07-25-2023 11:19 by Fitbit Moderator

@whistler67 Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting. 

Based in what you mentioned, it seems that your Inspire HR got unpaired from your account and this is the reason why it's no longer showing the steps and sleep tiles, follow this set up procedure to add them again. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎05-22-2021 16:35 - last edited on ‎07-25-2023 11:19 by Fitbit Moderator

‎05-22-2021 16:35 - last edited on ‎07-25-2023 11:19 by Fitbit Moderator

@whistler67 Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting. 

Based in what you mentioned, it seems that your Inspire HR got unpaired from your account and this is the reason why it's no longer showing the steps and sleep tiles, follow this set up procedure to add them again. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎05-23-2021 03:25 - last edited on ‎05-25-2021 10:58 by Fitbit Moderator

In response to SilviaFitbit

‎05-23-2021 03:25 - last edited on ‎05-25-2021 10:58 by Fitbit Moderator

Yes! That was the problem. Thank you! All is fine now.

Sincerely,


Sent from my iPhone

 

Moderator Edit: Personal info removed

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‎05-25-2021 11:02

In response to whistler67

‎05-25-2021 11:02

@whistler67 Thank you for getting back. Glad to hear that all is fine now. 

 

Have you checked our Health & Wellness boards? There you can find and post tips about Healthy Eating, Get Moving and more. 

 

Have a good week. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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