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Sleep function greyed out on fitbit

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‎07-24-2019 17:08

‎07-24-2019 17:08

My sleep icon has been greyed out for ages. On the PC and app I can get the stats, but not on the actual unit. The software updated a few days ago and that seems to have fixed the draining battery issue. Didn't fix the sleep icon though. Why it is always greyed out?

Thanks

Nanci

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5 REPLIES 5

‎07-25-2019 06:41 - last edited on ‎03-20-2025 05:07 by Fitbit Moderator

‎07-25-2019 06:41 - last edited on ‎03-20-2025 05:07 by Fitbit Moderator

@naniq, welcome to the Fitbit Community! It's great to have you here!

Let me help you with your sleep data on your Inspire HR. Try restarting your device and make sure it is syncing with your computer.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-25-2019 08:19

In response to AlvaroFitbit

‎07-25-2019 08:19

Hi.  There's no problem syncing with the computer. Not at home right now so I can't say at the moment if a re-start will work.

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‎07-25-2019 18:32

In response to AlvaroFitbit

‎07-25-2019 18:32

@AlvaroFitbit wrote:

@naniq, welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your sleep data on your Inspire HR. Try restarting your device and make sure it is syncing with your computer.

 

Let me know how it goes.

@AlvaroFitbit  Reset, still greyed out,

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‎07-31-2019 17:17

In response to naniq

‎07-31-2019 17:17

So I guess there's no solution?

Thanks

 

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‎08-01-2019 05:34

In response to naniq

‎08-01-2019 05:34

I have the same issue 

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