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Sleep log showing 0xAwake/Restless despite graph

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‎01-27-2020 13:43

‎01-27-2020 13:43

Hi,

 

I have a new Fitbit and wore it last night to try the sleep function. I manually started with sleep now. The graph indicates where I was awake and restless however it’s not tallied the minutes up in the summary (still shows 0x restless/awake despite coloured lines on graph), does anyone how why or how to fix? It is all up to date and I use an iPhone. Tried on and off/logging out/refreshing apps.

 

Thanks in advance - Zoe

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‎01-28-2020 09:26 - last edited on ‎06-14-2025 07:53 by Fitbit Moderator

‎01-28-2020 09:26 - last edited on ‎06-14-2025 07:53 by Fitbit Moderator

@ZBEHR Welcome to the Fitbit Community! I hope you're doing well!

Thank you for reporting this issue and thank you for troubleshooting this issue. The team is aware and are looking for a way to correct this information. Have you tried checking this on the website at fitbit.com? Still I appreciate your patience while this is resolved.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-28-2020 11:51

In response to AlvaroFitbit

‎01-28-2020 11:51

Sleep tracking is a joke. Worse yet is calling fit bit support.

 

Mine will track nothing. If I tell it I am going to sleep, and then tell it I woke up it rarely works and misses hours of sleep. Went to sleep at 10, told it, the next day it started tracking at 2:30 AM.

 

Very frustrating.

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