help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Step Streak is gone again!

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-18-2023 13:20

‎12-18-2023 13:20

Between being forced to create another google account because Fitbit would not delete the imaginary fitbit they say is attached to my actual google account, and losing the step streak on the previous update, I was ready to quit and try some other fitness tracker.  I was somewhat appeased when they brought the step tracker back, but now it is gone again!   And it's not like it says my streak is 0 - there are no words there at all about it.  I checked with my sister, and hers is still there.  Is anybody else having this problem?  Anybody know how to fix it? 

Thanks!

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎12-20-2023 07:39

‎12-20-2023 07:39

It's good to see you participating in the community @barbarawr 

Thank you for sharing the inquiry regarding the step streak. I'm sorry to know that you are having difficulties with it. In case you haven't done so, let me recommend the following:

  1. Log out from your account.
  2. Force quit the Fitbit app and reboot your phone.
  3. Open the Fitbit app and log back into your account.
  4. Pull down on the screen to force a manual sync.
  5. Wait a few minutes and check your details one more time.

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎12-20-2023 07:39

‎12-20-2023 07:39

It's good to see you participating in the community @barbarawr 

Thank you for sharing the inquiry regarding the step streak. I'm sorry to know that you are having difficulties with it. In case you haven't done so, let me recommend the following:

  1. Log out from your account.
  2. Force quit the Fitbit app and reboot your phone.
  3. Open the Fitbit app and log back into your account.
  4. Pull down on the screen to force a manual sync.
  5. Wait a few minutes and check your details one more time.
Best Answer
0 Votes

‎12-20-2023 11:07

In response to ManuFitbit

‎12-20-2023 11:07

Thank you SOOOO much!  I couldn't figure out how to log out from my account on my iPhone, so I skipped that step, but I did the other steps and now I have my step streak back!

Best Answer