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Step count + stride length accuracy

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‎09-20-2019 09:07

‎09-20-2019 09:07

Hi I am setting up my fitbit and noticed the stepcount is going waaaaay to fast. I took 2 steps and it said like 15. Does this have to do with stride length? And what's the best ways to make this more accurate?? 

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‎09-20-2019 09:30

‎09-20-2019 09:30

I'm not sure what's causing the step count to be too high but it's not the stride length - that only affects the distance calculation (distance = steps x stride)

 

There might be some things to try in fitbit's help file on accuracy at Help article: How accurate are Fitbit trackers?

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‎09-25-2019 10:57

‎09-25-2019 10:57

hey. have the same problem. bought my versa 2 monday and its counting so many steps even when im laying down doing nothing. not even moving my wrist. in 45 minut watching tv it counted over 250 steps. did you find a selution to the problem? because im writing to the support and they are just giving me the same crap they give everyone els..  
please help if you did..

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