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Step not syncing

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‎01-01-2023 10:38

‎01-01-2023 10:38

My steps are not syncing on the Fitbit app for inspire hr, why won’t it work?

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‎01-02-2023 00:20

‎01-02-2023 00:20

Hi @B3  Is your Tracker syncing to your phone at all? If it isn't, try THIS Help Article on syncing problems.

If your Tracker is syncing other information then try restarting your Inspire and then uninstall the Fitbit App from your phone, reinstall it and log back into your fitbit account and try syncing again.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

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2 REPLIES 2

‎01-02-2023 00:20

‎01-02-2023 00:20

Hi @B3  Is your Tracker syncing to your phone at all? If it isn't, try THIS Help Article on syncing problems.

If your Tracker is syncing other information then try restarting your Inspire and then uninstall the Fitbit App from your phone, reinstall it and log back into your fitbit account and try syncing again.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-02-2023 10:12

In response to NellyG

‎01-02-2023 10:12

Try asking if the fitbit is syncing data to the online app; no it is not! Only to the phone.

Stop grading a question as 'answered' unless you actually hear back from someone that your answer actually worked.

In your case, all you did was give a link that takes someone to another link where they still have to search for more answers.

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