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Still waiting for replacement confirmation email.

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‎08-12-2022 02:50 - last edited on ‎12-18-2022 22:11 by Fitbit Moderator

‎08-12-2022 02:50 - last edited on ‎12-18-2022 22:11 by Fitbit Moderator

I chatted with Fitbit customer support on the Fitbit app two weeks ago regarding my broken inspire2. I was told at my first contact that I am entitled for a replacement. An email review would be sent to me shortly after our conversation. Waited three days received nothing and I contacted customer support again regarding the same issue and they told me my case has been logged and someone will contact me. Two weeks later I’m still waiting.  For some reason is I no longer have the option to online chat with a customer support any more. Is that a strategy of Fitbit to dust off customers? Could someone help me here? Thank you. 

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‎08-12-2022 11:26

‎08-12-2022 11:26

https://myhelp.fitbit.com/s/support?language=en_US 

 

phone or chat, unless you have Twitter

Stepping in the U.S.A. since September 2013. Android 14

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