Stopped working

[MommaC7]

I bought this in April wear it daily and then all of a sudden it stopped working. It says the battery is fully charged and I’ve tried to restart it but it’ll show a smiley face and then I can’t get it to do anything else. Anyone else have the same issue. 

[NellyG]

Hi @MommaC7 I have flagged a moderator to  come and help you.

[LanuzaFitbit]

Welcome to the Forums @MommaC7. Hello @NellyG.

@NellyG As always, thanks for bringing this up. @MommaC7 Thank you for sharing all of those details on the matter.

@MommaC7 In this case the smiley face is showing up after the restart. I'd like to ask you to clarify what is happening. When you say that the Fitbit won't do anything, do you mean that the display won't turn on? Are the Fitbit's HR lights turning on? Does it vibrate when you connect it to the charging cable? Does it sync?

I look forward to your reply.

[Janthra]

I also bought mine April 1st, 2019 from Kohls in Apple Valley. MN. When I went to sleep it was ok and had enough battery. When i woke up the hr light light wasnt flashing anymore and nothing shows up on the screen. When i do the reset the smily face shows up. When i plus it in to charge it vibrates.

[MommaC7]

When I have it plugged in to charge it will be like a pulse, doesn’t vibrate. The screen will
not come on. It will not sync, I’ve plugged it in to try to restart and it will show the smiley face but then it will not do anything else.

Sent from my iPhone

[TracyD1]

I bought mine around the same time and as of today my wrist only tells time.  I can't get steps or another data on it.  It will sync.  I don't understand. 😞

[MommaC7]

Me either, I can’t get mine to do anything!! I wonder if there’s any sort of warranty on them.

Sent from my iPhone

[Janthra]

This sounds identical to mine

[TracyD1]

I know my 30 days are up. I think has to do with the last update. Did you do the last software update?

[MommaC7]

I’ve plugged it in numerous times to try to restart, it will show the smiley face so I unplug it. Then it will not do anything, it won’t sync, there are no display lights, it just completely stopped working. When it is plugged in there is like a pulse but it doesn’t vibrate, please help this is the second Fitbit I’ve had issues with. 

[LanuzaFitbit]

Hello @MommaC7. and @TracyD1. Welcome to the Forums @Janthra.

Thanks for sharing all of those details and explaining the situation.

I have reached out to our support team so that they can get in touch with you via email. They will be more than happy to help you figure out what is going on and help you determine a solution. Be sure to keep an eye on your email's inbox, spam and trash folders for their mail.

Let me know if there are any other questions on the matter.

[TracyD1]

Hi All,
I pushed and held the button on my fitbit and all seems to be fine now. Thanks
T

[LanuzaFitbit]

Hello @TracyD1.

Thanks for sharing that it seems to be working properly now!

I'm very glad to read that your Fitbit is not giving you any issues right now.

If you have the time, perhaps you could visit one of our Discussion boards. Lots of different topics to talk about so maybe one will pique your interest.

Let me know if you have any further questions or if there is anything I can help you with.

[Janthra]

Mine is still having the same issues as mammac7 I have redone everything they asked in the emails they sent. 

Very fustrated as it only worked for aproximatly 1m. I didnt have a chance to trouble shoot until now.

[MommaC7]

I’ve done everything and it’s still not working. I think I’ve pretty much given up hope that the problem can be fixed. So sad cuz it’s just barely 2 months old.

Sent from my iPhone

[katie_ben2710]

Hi I’m the same brought in April 

smiley face shows up & vibrates it’s been on charge for hours still nothing 😞 

[LanuzaFitbit]

Hello @MommaC7 and @Janthra. Welcome to the Forums @katie_ben2710.

Thanks for trying the steps I mentioned and reaching back with those details.

I could see that @MommaC7 and @Janthra, both have been in touch with our support team. Please rest assured that they will be more than happy to help you figure out what is going on.

@katie_ben2710 The team will be getting in touch with you too via email so please keep an eye on your email's inbox, spam and trash folders for their mail.

Let me know if there is anything else I can help you with.