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Syncing Inspire with wireless sync dongle

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‎02-18-2020 08:15 - last edited on ‎02-19-2020 11:12 by Fitbit Moderator

‎02-18-2020 08:15 - last edited on ‎02-19-2020 11:12 by Fitbit Moderator

I don't have the right phone to sync my tracker and I only have Windows 7.  Has anyone tried this wireless dongle with Windows 7 and did it work syncing your tracker?

 

 

Moderator edit: updated subject for clarity

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‎02-19-2020 11:31 - last edited on ‎01-22-2025 06:26 by Fitbit Moderator

‎02-19-2020 11:31 - last edited on ‎01-22-2025 06:26 by Fitbit Moderator

@c527 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with syncing your Inspire with a Windows 7 system. The OS isn't supported anymore. You can still try syncing your tracker with it. It would be better if you use a mobile device. Even if your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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