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Syncing issues with Inspire HR

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‎07-24-2020 05:13 - last edited on ‎07-24-2020 20:39 by Fitbit Moderator

‎07-24-2020 05:13 - last edited on ‎07-24-2020 20:39 by Fitbit Moderator

I have had my fitbit for maybe 8 months now and for the past 2-3 months I happen to experience sync issues on a weekly basis! 
i reset the fitbit (while on charger, click the button for 5, wait until smiley face pops up), deleted app, re downloaded app... i did it all! But it keeps doing the same thing every week and I am getting tired of this! 

any tips? Advice?

 

Moderator Edit: Clarified subject

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‎07-24-2020 20:39

‎07-24-2020 20:39

Hi @Swissmiss82, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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