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Syncing with iPad AND iphone

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‎02-19-2020 08:08

‎02-19-2020 08:08

When I bought my Fitbit I synced it with both iPad and iPhone and both work well. I have just bought my husband a Fitbit and it has synced with his iPad but can’t get it to sync with iPhone as well. Have downloaded app to iPhone when I click ‘join’ and enter email and password it says that these details are being used by someone else. If I click on ‘log in’ instead , it says log in details are not correct. Can anyone help please.

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‎02-20-2020 01:01

‎02-20-2020 01:01

Hi @Lulujulie You do need to log in, not join again. If it is not accepting the log in details, are you sure you have them correct for his account?. If they are correct and not recognised, uninstall the app and then reinstall it and try again. Good luck!

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-20-2020 01:19

In response to NellyG

‎02-20-2020 01:19

Thanks for taking the time to reply. I’ll give it a try, very frustrating though!

Sent from my iPad
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