help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-01-2019 08:36

‎08-01-2019 08:36

Hello!

 

my app says my device is not syncing (specifically states failed to sync device) but my information is up to date any suggestions for a fix?

Best Answer
Labels:
4 REPLIES 4

‎08-01-2019 11:22

‎08-01-2019 11:22

Mine just did the same thing today -- won't sync with iphone, macbook or ipad -- in fact macbook is not even registering it -- it's only about 2 weeks old -- looking forward to any advice!

Best Answer

‎08-02-2019 03:05

In response to Georgygirl714

‎08-02-2019 03:05

i woke up with same problem.... i found yesterday i wasn't getting texts or anything 

Best Answer
0 Votes

‎08-02-2019 20:26

In response to nicolleX

‎08-02-2019 20:26

Hey y’all I removed my inspire from my app and re-linked it and it’s fixed! Lost my data for today though 😞 hope this works for you! 

Best Answer
0 Votes

‎09-13-2019 13:34

In response to Ashmathe

‎09-13-2019 13:34

thanks! that worked.  weird thing is that even though the app would say 'sync failed' it still registered everything on my fitbit to the app.  but removing the fitbit from the app and re-adding it resolved the issue.

Best Answer
0 Votes