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The Inspire 2 is not waterproof

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‎07-11-2022 17:15 - last edited on ‎12-18-2022 22:17 by Fitbit Moderator

‎07-11-2022 17:15 - last edited on ‎12-18-2022 22:17 by Fitbit Moderator

I'm very consterned, because my inspire 2 is not waterproof. What could do for apply the warranty?

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‎07-11-2022 20:29

‎07-11-2022 20:29

Hi, @gallardo.rangel , no Fitbit - or any similar device - is actually water proof and the federal regulators do not allow them to say so.  Instead they are listed as water resistant.  

Water resistant may decline due to age or other factors, including exposure to soaps, sun lotions, skin cream or other external factors.  Also some water sports, even though they do not involve submersion over 50 feet, may involve forces equivalent to much more pressure (like surfing or scuba diving) which could exert more significant pressure.

 

If you feel you may have a warranty claim, the online Community here can’t really help you and it is best to get in touch with Fitbit Customer Support on Contact.Fitbit.com .  They will look into the matter and help you further and let you know your options.


 

Welcome to the forums!

 

Sense, Charge 5, Inspire 2; iOS and Android

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‎07-11-2022 20:29

‎07-11-2022 20:29

Hi, @gallardo.rangel , no Fitbit - or any similar device - is actually water proof and the federal regulators do not allow them to say so.  Instead they are listed as water resistant.  

Water resistant may decline due to age or other factors, including exposure to soaps, sun lotions, skin cream or other external factors.  Also some water sports, even though they do not involve submersion over 50 feet, may involve forces equivalent to much more pressure (like surfing or scuba diving) which could exert more significant pressure.

 

If you feel you may have a warranty claim, the online Community here can’t really help you and it is best to get in touch with Fitbit Customer Support on Contact.Fitbit.com .  They will look into the matter and help you further and let you know your options.


 

Welcome to the forums!

 

Sense, Charge 5, Inspire 2; iOS and Android

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