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Touchscreen won’t wake, not tracking sleep

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‎07-11-2019 08:01

‎07-11-2019 08:01

I’ve had my Fitbit inspire HR for 3 months and it now won’t wake when tapped or track sleep. I’ve restarted it, but that has not fixed the problem. 

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‎07-12-2019 09:07

‎07-12-2019 09:07

Nice to see that you're digging into the Forums @Takleenie, let me give you a warm welcome to our Community. Smiley Happy

 

Thanks a lot for trying to restart your Inspire HR. I'd suggest to clean the contacts of your Fitbit. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts, do not scrape them with anything metal because this may damage the plating and result in corrosion. 

 

Please try to restart your Inspire HR, if you haven't do so. How are you changing your Fitbit? We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. Did you have issues before with the charging cable?

 

Please take a look of these recommendations to charge your Fitbit too.

 

Let's give it a try and please keep me posted. 

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