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Tracked bpm deleted using Inspire

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‎01-29-2024 15:38 - last edited on ‎02-13-2024 10:06 by Fitbit Moderator

‎01-29-2024 15:38 - last edited on ‎02-13-2024 10:06 by Fitbit Moderator

After a full day of no issues, 11k steps, 2700 kcals and recording my bpm when syncing in the evening my calories jumped up to 4000 and then down to 1300 within the space of a few minutes. The steps remained the same but when I checked my bpm/heart rate the data was blank for the day like it had all been deleted! But had been working and recording my heart rate perfectly fine up until I did the sync and it’s like it’s erased my heart rate!! I’ve rebooted my Fitbit now too but made no difference.

 

Moderator edit: edited title to clarity

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‎02-13-2024 10:08

‎02-13-2024 10:08

Hello and welcome to the Fitbit Community, @Minibud89.

Thanks for letting me know about this situation with the heart rate tracked in your Inspire.

I was able to confirm you contacted support and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them once again, thanks for your understanding!

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