Tracking active minutes, but not exercise

[Gijohnst]

Hi there, 

I was hoping someone could give me a hand with a problem I had with my Inspire HR.

This morning I was in soon class for 50 minutes.

My Inspire recognized I was actively working out since it did record my active minutes.

The problem is that although it did record active minutes it didn’t track my exercise. 

I have no exercises recorded for today!

* Why did this happen?

*How do I fix it now so it shows my active minutes + the exercise I did today

* How can I know how many calories I burnt during these active minutes or during this workout that wasn’t recorded?

Hope someone can give me some insight since I´m a bit confused!

[KPyles2112]

I'm having the same trouble with my Versa today. It logged my active minutes during my intense interval workout this morning but failed to log it as exercise. If I try to manually add it as exercise it doubles my active minutes for the day, which is incorrect. 

I've never had this problem before, but this is the first time I have utilized the new updated app during workout. 

I've restarted my Versa but that didn't seem to help. 

Following this thread.

[Winterberry]

Me too! My Fitbit Inspire registered 55 active minutes today when I was playing badminton, but it doesn't appear to count as exercise, even when I log it separately. It's very frustrating.

[DarleneB]

My Inspire tracked 79 minutes that I was on the treadmill as active minutes but not as exercise - and I don’t know why..  it was working before but I had an old phone and it would not sync up with my iPhone 6 - new phone and still not getting active minutes nor sleep being recorded (last sleep was 9/1/21 - and I can guarantee you I have slept since September!)

I put it all down to the old phone but new phone and still not working- what’s up Fitbit programmers?

[LeeMcyukon]

Having same issue

[DarleneB]

Sleep being recorded now, took 48 hours with new phone but exercise not recorded.  I have 69 active minutes but no exercise (however if I manually put in that I walked 5 steps in 1 minute I get exercise recorded?!?!?)  really so I can cheat but really?!?!

[LeeMcyukon]

Afternoon-i am still having issues and the support help line really isn’t very supportive or helpful.
Have you gotten any help. I am wondering if they did an upgrade of some kind that messed up. It’s very frustrating.

Lee McIlvaney
Sent from my iPhone

[DarleneB]

I did not call support usually just posting here gets results as someone
from Fitbit is usually trolling the site looking for issues

Darlene
--
“Knowing is not enough, we must apply. Willing is not enough, we must do.”
Johann Wolfgang von Goethe