Ever since I installed the latest IOS upgrade for my Inspire HR and subsequently the newest Fitbit upgrade installed, I have been having problems getting the app to work. I did a long chat with “Jeremias,” who could not help me and eventually said he would send it on to someone higher up. He also said he would send me a message to rate the help he gave me. Neither of those things happened. The case number he gave me was 51390230. I do NOT want to go through another chat for this problem. It is still occurring on a daily basis. I have to keep going through the steps to get the app to open up my account. It never works on the first attempt and sometimes it takes MANY attempts to get it to work. All I want to do is tap on the app and just have it open! Thank you.
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