help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to setup Inspire HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-09-2020 06:39 - last edited on ‎06-09-2020 19:35 by Fitbit Moderator

‎06-09-2020 06:39 - last edited on ‎06-09-2020 19:35 by Fitbit Moderator

When will I be able to connect my Fitbit inspire H2 to my moto G6plus. When will the Fitbit inspire update be functional?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-09-2020 19:35

‎06-09-2020 19:35

Hi @Kimelda, welcome to the Community Forums.

 

Thanks for bringing this to our attention. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be around if you need anything else, please keep me posted.

Best Answer
0 Votes

‎06-10-2020 02:54

In response to RicardoFitbit

‎06-10-2020 02:54

Thank you for getting back to me. I followed all of the advice you sent, but with no luck. Unfortunately my devices are not compatible with the Fitbit inspire HR. I understand that you are making efforts to increase the number of devices that it is compatible with. I have returned the Fitbit tracker and got a refund. Perhaps when it is compatible with the Moto e6, I will be able to repurchase one. Thank you for getting back to me so promptly. I appreciate it

Sent from my iPad
Best Answer
0 Votes