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Unable to setup Inspire HR

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‎03-06-2020 23:27 - last edited on ‎03-11-2020 16:26 by Fitbit Moderator

‎03-06-2020 23:27 - last edited on ‎03-11-2020 16:26 by Fitbit Moderator

Ive had mine for 24 hrs and still havent been able to actually get it setup. I can get signed in but when I try to access the online spot to start..it just sends me in a circle & I cant get anywhere helpful.

 

Moderator edit: Subject for clarity 

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‎03-11-2020 16:27

‎03-11-2020 16:27

Hi @NS-Girl, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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‎03-11-2020 20:55

In response to RicardoFitbit

‎03-11-2020 20:55

Thank you. A member of the community sent me a friend request (which I may have lost) but his link actually gave me a link where I could get the download to get app setup. I don't have Wiifii though & no USB Dongle so I ordered. Once it gets here I shouldn't have any problems...I hope.

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