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Unable to setup Inspire HR

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‎07-20-2020 09:57 - last edited on ‎07-21-2020 16:45 by Fitbit Moderator

‎07-20-2020 09:57 - last edited on ‎07-21-2020 16:45 by Fitbit Moderator

Purchased new Fitbit device and I cannot set it up. Fitbit Website post the site is unavailable....so how do I set up my new device?

 

Moderator Edit: Clarified subject

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‎07-21-2020 16:44

‎07-21-2020 16:44

Hi @MichelleB70, welcome to the Community Forums.

 

Thanks for bringing this to our attention. Currently, we are not experiencing any outage that's affecting the setup process. That said, to fix this issue, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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‎07-21-2020 17:28

‎07-21-2020 17:28

Thanks for the reply. When I sign in and go to the Fitbit dashboard it says "Have a new device to set up? Start here"....so I click on it and a 404 error message comes up. https://www.fitbit.com/en-ca/404

It then tells me Sorry, that page is following a different trail. Since it's unavailable, step over to one of these instead: HOME BASE · START ANOTHER JOURNEY. I have tried this on 2 laptops, my IPad and my cell phone. Please tell me how I can set up my brand new shiny Inspire HR. Thank you.

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