help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to setup Inspire HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-19-2020 19:02 - last edited on ‎08-21-2020 18:46 by Fitbit Moderator

‎08-19-2020 19:02 - last edited on ‎08-21-2020 18:46 by Fitbit Moderator

It is charged, I reinstalled the app on my PC, I restarted Inspire HR several times, screen is dead except for logo and "www.fitbit.com/setup". All I get in bluetooth page on PC is "fitbit base station". I have never seen the clock on the fitbit. App says to do a factory reset but I can't find a way to do that when they are not paired. 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎08-21-2020 18:46

‎08-21-2020 18:46

Hi @FaeH2, welcome to the Community Forums.

 

Thanks for your post and for the details that were shared in your post. To better assist you with this, can you please let me know if you have tried to setup your Inspire HR using a phone instead of a computer? In the meantime I receive your answer, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

Best Answer
0 Votes

‎08-22-2020 08:07

In response to RicardoFitbit

‎08-22-2020 08:07

just received new fitbit Inspire and was unable to set up on Windows 10 laptop.  Spoke w/ support and they tell me that it is impossible to set up on Windows 10 device.  Both my laptop and windows 10 tablet are up-to-date and I am able to see the fitbit on Bluetooth settings. I am unable to update my iphone5 to the compatible  operating system.  I even asked the support person if she was suggesting that I would need to buy a tracker from a competitor and she answered  yes.  Is it really my only option to return this tracker which I do not want to do as I wanted one that could be in a clip and also can be calibrated.  I hope that you may know a work around.

Best Answer
0 Votes

‎08-22-2020 08:25

‎08-22-2020 08:25

just received new Inspire and was unable to set up on Windows 10 laptop. Spoke w/ support and they tell me that it is impossible to set up on Windows 10 device. Both my laptop and windows 10 tablet are up-to-date and I am able to see the Fitbit on Bluetooth settings. I am unable to update my iphone5 to the compatible operating system and I do not have any other devices.   I even asked the support person if she was suggesting that I would need to buy a tracker from a competitor and she answered yes. Is it really my only option to return this tracker which I do not want to do as I wanted one that could be in a clip and also can be calibrated. I hope that you may know a work around.

Best Answer
0 Votes