help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to setup new Inspire

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-17-2020 02:18 - last edited on ‎07-19-2020 14:33 by Fitbit Moderator

‎07-17-2020 02:18 - last edited on ‎07-19-2020 14:33 by Fitbit Moderator

I have a new Inspire replacing my not very old Fitbit which suddenly stopped charging.

I have downloaded the app and followed all instructions. Phone remains resolutely on but no connecting. App has all my info and sent email etc.

4 times I have uninstalled and started again. No joy.

I have Googled and tried all suggestions such as taking off silicon cover. I have checked bluetooth and turned it off and on. I have held Fitbit down for 5 seconds. 

Fitbit is fully charged.

I have tried in several places, from wall connectors to my Mac. No joy

I have turned phone off and on.

I have enable all permissions on my phone.

I have enabled only a few permissions on my phone.

I have begin tearing my hair out...

Any thoughts, please?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-19-2020 14:33

‎07-19-2020 14:33

Hi @Bonnito, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

 

Let me know if the issue persists.

Best Answer
0 Votes