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Unable to sync Inspire HR

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‎03-01-2020 13:42 - last edited on ‎03-03-2020 16:05 by Fitbit Moderator

‎03-01-2020 13:42 - last edited on ‎03-03-2020 16:05 by Fitbit Moderator

My inspire HR is not syncing to my android app or Ipad. 

I am having to reload it as new device but only then syncing for 24-48 hours.

 

I have tried all the trouble shooting such as restarting phone, Bluetooth and fitbit but still having to do it as new device but when I go to do this it does say a device is registered and do I want to replace which I have been having to do any suggestions please

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎03-01-2020 13:44

‎03-01-2020 13:44

Probably should have said I have had this fitbit for approx 12 months without issue only been an issue in past week 

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‎03-03-2020 16:04

In response to Janp1209

‎03-03-2020 16:04

Hi @Janp1209, welcome to the Community Forums! Sorry for the delayed reply.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile devices that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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