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Unable to sync Inspire HR

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‎05-23-2020 10:42 - last edited on ‎05-25-2020 16:49 by Fitbit Moderator

‎05-23-2020 10:42 - last edited on ‎05-25-2020 16:49 by Fitbit Moderator

I see a lot of folk had a syncing issue yesterday, I have reset my inspire hr and closed down the app and it still will not sync. I have the latest app update installed. What can I do to correct this? 

 

Moderator Edit: Clarified subject

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‎05-25-2020 16:49

‎05-25-2020 16:49

Hello @Lolak_40, welcome to the Community Forums! Sorry for the delay in responding your post.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎05-25-2020 17:14

In response to RicardoFitbit

‎05-25-2020 17:14

This isn't working for me on iOS too. It was working for months and then last Monday it stopped syncing, saying "it can't find device". I didn't change any settings. I restarted my fitbit. I uninstalled and reinstalled the app. Not syncing at all because it still can't find the device.

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