05-26-2020 19:21 - last edited on 05-27-2020 17:13 by RicardoFitbit
05-26-2020 19:21 - last edited on 05-27-2020 17:13 by RicardoFitbit
I have been unable to sync my Fitbit. I toggled my Bluetooth and rebooted my phone. It went from not finding the device to synching... but it's hanging or completing saying it's 0 steps. The Fitbit has the right number. Help!
Moderator Edit: Clarified subject
05-27-2020 17:13
05-27-2020 17:13
Hello @Trish92, welcome to the Community Forums!
First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.
Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.
Keep me posted, I'll be around if you need anything else.