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Unable to sync Inspire HR

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‎05-26-2020 19:21 - last edited on ‎05-27-2020 17:13 by Fitbit Moderator

‎05-26-2020 19:21 - last edited on ‎05-27-2020 17:13 by Fitbit Moderator

I have been unable to sync my Fitbit. I toggled my Bluetooth and rebooted my phone. It went from not finding the device to synching... but it's hanging or completing saying it's 0 steps. The Fitbit has the right number. Help!

 

Moderator Edit: Clarified subject

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‎05-27-2020 17:13 - last edited on ‎08-11-2025 09:26 by Fitbit Moderator

‎05-27-2020 17:13 - last edited on ‎08-11-2025 09:26 by Fitbit Moderator

Hello @Trish92, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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