help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to sync Inspire HR

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-15-2020 08:07 - last edited on ‎08-16-2020 18:28 by Fitbit Moderator

‎08-15-2020 08:07 - last edited on ‎08-16-2020 18:28 by Fitbit Moderator

I have been using the Inspire HR for awhile. Recently I was away from home and forgot my charger. When I arrived home, I immediately charged my fitbit, but see that it will not sync with my Samsung phone. I turned Bluetooth off and on on my phone, made sure the fitbit is within range, made sure settings are correct on my phone and fitbit, etc.  I even removed the app from my phone (loosing all my data), and tried to reinstall. It says it needs to be charged (it has 89% battery).

 

Please tell me how to correct this without spending several more hours trying to figure it out myself. I am very frustrated at the moment and am ready to give up on fitbit (after using tour product for many years).

 

Moderator Edit: Clarified subject

Best Answer
Labels:
3 REPLIES 3

‎08-16-2020 18:28

‎08-16-2020 18:28

Hi @KimMed, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

Best Answer
0 Votes

‎08-16-2020 23:36

In response to RicardoFitbit

‎08-16-2020 23:36

Still no luck.ThanksKimSent from my Samsung Galaxy smartphone.
Best Answer
0 Votes

‎08-17-2020 18:21

In response to KimMed

‎08-17-2020 18:21

You're welcome @KimMed, thanks for your reply.

 

I'm sorry to know that you're still experiencing difficulties with your Inspire HR. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

Best Answer
0 Votes