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Unresponsive device

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‎05-07-2020 23:08 - last edited on ‎05-10-2020 16:08 by Fitbit Moderator

‎05-07-2020 23:08 - last edited on ‎05-10-2020 16:08 by Fitbit Moderator

I have had my Inspire HR for less than a year and over the course of the past 11 months, it has occasionally (more like a handful of times) gone black and would charge and record things, but the screen would take at least a day to come back on. Two days ago, mine did it again and yesterday afternoon it completely stopped working. The green sensor light on the bottom use to flash all the time when off and now it no longer does. I’ve tried plugging it in but it want so anything (I had just fully charged it before it stopped working). It came on for about 30 seconds last night and the screen flashed several times and the numbers where all messed up, but then it went black and is literally done. Trying to figure out how I go about using the warranty to get it replaced but I have yet to receive an email back from anyone. Any help is appreciated.

 

Moderator edit: Subject for clarity 

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‎05-10-2020 16:07

‎05-10-2020 16:07

Hi @HayleeHarvison, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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