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Unresponsive touchscreen

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‎05-23-2020 08:27 - last edited on ‎05-25-2020 16:49 by Fitbit Moderator

‎05-23-2020 08:27 - last edited on ‎05-25-2020 16:49 by Fitbit Moderator

My Fitbit Inspire HR will no longer respond to any touch on the screen. I have reset it about 6 times, and cleaned the screen. It displays the time if I hit the side button, but will not let me swipe to change the screen. It won't let me tap to check steps ext. It is completely unresponsive. I haven't even had it 5 months yet. Anyone have any advise? Or suggestions on what the issue could be?

 

Moderator Edit: Clarified subject

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‎05-25-2020 16:47

‎05-25-2020 16:47

Hi @AbelsMamma19, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting, I understand how frustrating this matter can be for you. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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