Weekly Exercise Count No Longer Updating on Phone

[trinity2979]

I have a Fitbit Inspire HR and the Exercise by Week count is no longer updating on my device.  My Fitbit says I've worked out 1 out of 5 days but my phone (Samsung Galaxy S8) says 5 out of 5.  Not sure how to fix this issue.  Any suggestions? 

[AlvaroFitbit]

@trinity2979 It's great to have you here! 

Let me help you with your weekly exercise not showing on your Inspire HR. Make sure that your tracker is syncing with your app. Also try restarting it by following these instructions.

Let me know how it goes.

[AJF13]

My app says I met my goals every day this week, but in the weekly section, it only shows 3 out of 5 days... It says no activity for Monday even though the daily info for Monday appears. It's an inconsistency within the app itself.

[AlvaroFitbit]

@AJF13 It's great to have you here! 

Let me help you with your app not showing all your weekly exercise. The recent exercise area shows the activities detected or logged on your account (run, bike, elliptical, etc.). If your device detected your steps but not the activity itself then the steps, heart rate and other data will show on your account but nothing will show in recent exercise. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and records the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. Still you can manually log your activity so you have a record on your account.

Let me know how it goes.