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Weights Shortcut Suddenly Missing

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I use it 4-6 times every week: no problem. Suddenly today, my Exercise shortcut options are: Run, Bike, Swim, Pilates, Pilates, and Pilates. Literally, Pilates three times. No Weights shortcut (the only one I use). I went into the setting on the App on my iPhone, and again on the website from my laptop. Both seem to agree I should have "Weights" show up as an option, and neither mention Pilates in my list of shortcuts even once. But my device synchs up and...same list as above. No change. Ideas?

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Hi, @blackfin , that is very weird!  I read a post the other day from someone who had pilates twice - that really shouldn’t happen, so there may be a bug creeping in.

 

If your app shows weights, and definitely no pilates I would suggest giving your Fitbit a restart, and then sync again.  To restart:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Make sure it does sync after the restart.

 

If that doesn’t help I would suggest going to the app and deleting your exercise shortcuts and then re-adding any you would like to have available, then syncing again.

 

Let us know how it goes!

Sense, Charge 5, Inspire 2; iOS and Android

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