White line while charging

[Mollytempo]

Hello!

just got this Fitbit today and hooked it up onto the charger like the instructions told me in the app and it just shows a black screen with a white line across it. The app told me to plug the Fitbit into the charger and then continue with set up. I did this but when I’m trying to continue with the set up the app tells me that the battery is too low and I need to plug it in to charge before continuing. My Fitbit is plugged in to charge it says it’s at 52%. What is going on? Why can’t I set up my Fitbit?

[SilviaFitbit]

@Mollytempo Welcome to the Community. Sorry for the delayed reply. 

I appreciate the details mentioned and the troubleshooting tried. I would like you to try the tips mentioned in this article: Why isn't my Fitbit device's battery charging? 

Regarding your Inspire HR showing a white line across, please restart it. Once your tracker has been charged, follow this procedure to set up your Inspire HR. 

I'll be around if you have any additional questions. 

[Mollytempo]

All good in that end. 
new question! 

when I log my exercise in my Fitbit mobile app, which sometimes uses the GPS tracking… My steps do not record in my Virgin Pulse app for work. Is this related? If I log my exercise, do my steps not show up for the day and give me the points in virgin pulse?

[SilviaFitbit]

@Mollytempo Thanks for getting back. Sorry for the delayed reply. 

In this case, I've created a case on your behalf with our Support team and they will continue assisting you through email. 

Catch you later.