Won't Charge

[MapleX07]

My Fitbit Inspire won't charge. It stopped charging last week unless I put it in a certain position. Does anyone know how to fix this?

[NellyG · Accepted solution]

Hi @MapleX07 It is probably best if you contact Support. They might be able to help you with it.

Fitbit Support  

[Jag67]

I am on the phone to Support atm. headless chickens would be the best description of that service

[charbgill]

My charger did that for awhile. I had to reposition it several times before it would actually connect and now it’s just not connecting at all. I think I need a new charger. It’s actually pretty baffling how many issues I’ve had with this Fitbit. 

[DavideFitbit]

Hi @MapleX07 @Jag67 @charbgill, thank you for all the details that you've provided about the Inspire devices that are no longer charging and the troubleshooting steps that you already tried. 

@MapleX07 @Jag67, I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

@charbgill,  before considering other options, please make sure that you've followed the steps provided in this article. 

Please keep me posted on the outcome. 

[MapleX07]

I've gotten my warranty reviewed and I am returning my Inspire for a new one.

[NellyG]

That is good to hear @MapleX07 

[Vonnny]

I’m having same problem I’m using pegs and elastic bands anything I can to get it to charge it’s driving me nuts has anyone got a solution for this yet