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Won't sync

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‎10-22-2019 14:00

‎10-22-2019 14:00

I can't get my Inspire HR to sync. The PC app says bonding failed and my phone app can't find the device even though it's sitting right beside it. Last sync was early this morning.

 

Nanci

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‎10-23-2019 02:17 - edited ‎10-23-2019 02:18

‎10-23-2019 02:17 - edited ‎10-23-2019 02:18

Hi @naniq  I dont know a great deal about syncing with pc's, but what phone are you using? Is it on the Supported Devices List ?

Try all the suggestions in THIS  Help Article on syncing problems

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-23-2019 02:28 - edited ‎10-23-2019 02:49

In response to NellyG

‎10-23-2019 02:28 - edited ‎10-23-2019 02:49

@NellyG 
I'm also having issues since last night.
It seems that the sync fails for like 4-5 hours and then all of a sudden, or after a lot of manual tries it succeeds. 
I never had issues in the past. It all started with the 3.8 version of the app.
2 or 3 consecutive phone restarts also help sometimes.
But this is not an issue with our phones or our bands. This is the app's fault. 
Just my 2 cents.

Samsung Galaxy S7 / Android 8.0.0

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‎10-23-2019 03:27

In response to LostEchoes

‎10-23-2019 03:27

Seems to be working now. Still have unanswered with the sleep icon being grey out though. 😞

 

Thanks

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‎10-23-2019 03:30

In response to NellyG

‎10-23-2019 03:30

I have a samsung. Never have issues before. It seems to have corrected itself. 🙂

 

thanks

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‎10-23-2019 03:59

In response to naniq

‎10-23-2019 03:59

@naniq 

Check this.
https://community.fitbit.com/t5/Inspire-Inspire-HR/Sleep-icon/m-p/3837057/highlight/true#M15088

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