Won’t sync

[Carenmac]

After 13.4 .1 update on 5-10-2020, my inspire won’t sync.

[SteveH]

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Carenmac]

Thank you, I "forget" my fitbit in utilities on IPhone and rebooted my
IPhone and it started syncing again.

*Thank you,*
*Caren MacKay*
*Office Manager*
*Berkshire Hathaway HS*
*Greg Cox Real Estate*

[Jim9318]

What I have had to do is to turn off bluetooth, restart my computer, turn bluetooth back on, and then install as a new device-- that works.  I have been on the phone with customer service 3 times and done one help online, and this is the best we have come up with ( loading to my Windows 10 computer).  Done this for the last 6 months and fortunately still works for me.