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fitbit app not working properly

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‎08-17-2020 15:25

‎08-17-2020 15:25

i have the inspire HR and i was out a walk today and about 1km in to the walk it just decided to stop tracking me and i thought i just lost gps signal but now it won’t let me click on anything on the app at all. to start a walk, to sleep, to log water - anything! i’m scared to delete and reinstall the app unless i lose all the data on it already. i’ve had my fitbit less than a week and am already having a problem. can anyone help??? thanks!

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‎08-18-2020 05:37 - edited ‎08-18-2020 05:38

‎08-18-2020 05:37 - edited ‎08-18-2020 05:38

Hi @robyn97 The data is saved on the Fitbit Servers, not in the App, so you wont lose any data. Go ahead and uninstall the app and then reinstall and log back in. I hope that fixes it.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-18-2020 05:57

In response to NellyG

‎08-18-2020 05:57

it did fix it thankfully! hopefully this isn’t a reoccurring thing
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